Billing

Billing is an EMS billing platform for agencies and billing companies. Manage claims from creation through payment, verify eligibility, track accounts receivable, run quality audits, handle collections, and generate reports.

Getting started

The Go Live setup checklist for Billing.

Go-live checklist

The basics

Signing in through the SSO dashboard and finding your way around Billing.

The dashboard

Claims summary, outstanding balance, payments, QA metrics, and interactive grids.

Claims

The claims list, creating claims, the claim form tabs, validation, and statuses.

Eligibility

Checking insurance eligibility and uploading responses.

Prior authorization

Creating and tracking prior authorizations.

Managing prior authorizations

Accounts receivable

The AR work queue, claim details, recording activity, posting payments, and aging.

Quality audit

The QA work queue, resolving flags, and SOP references.

Collections

The collections work queue, advancing stages, charity care, and write-offs.

Patients

The patients list, patient details, and merging duplicates.

Patient statements

Viewing and downloading patient statements.

Patient statements

Imports and exports

NEMSIS imports, EDI transmission, CMS-1500 paper claims, and remittance files.

Reporting

Claims, payments, and billing history reports with saved configurations.

The provider portal

The read-only portal for agency providers to check claim status and QA flags.

Settings

Agencies, payers, locations, fees, integrations, QA rules, ICD favorites, crew credentials, and portal users.

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