When you upload a response
When you send a 270 eligibility request to a payer or clearinghouse, they send back a 271 response file. You upload that 271 against the request you created so the patient's coverage details are stored with the request.
How to upload
- Click Eligibility in the menu.
- Find the request the 271 is for in the list.
- Click Actions on that row, then Upload 271.
- Choose the 271 response file you received.
- Click Upload.
Viewing the results
After the upload finishes, the request row updates to show the coverage status, whether the patient is eligible, and the plan name. Click Actions and then View Response on the row to see the full details.
Tips
- Upload response files promptly so your eligibility records stay up to date.
- If a file fails to upload, check that it is a valid 271 EDI file from the payer or clearinghouse.