Your facility name, phone number, and address are pre-filled on the pickup section of every transport request you submit. The dispatcher sees those exact details when the request lands in their inbox, so they need to be correct before you start filing real transports.
Where to find it
Open the user menu and choose Settings, then Facility.
The fields
- Name — the facility name as it should appear on every request. The dispatcher uses this to know which facility the transport is from.
- Phone — a contact number the dispatcher can call if they need to reach the facility about a transport.
- Address line 1 — the street address where the crew arrives for pickup.
- Address line 2 — for suite numbers, building names, or any second-line information.
- City, State, ZIP — the rest of the address.
Saving
After you change anything, click Save. Future transport requests will use the updated information immediately. Transports already in flight keep the address that was on the request when it was filed.
Who can edit this
Only a facility admin can save changes to this page. Other coordinators at your facility can view it but cannot edit. If you need a change made and you are not a facility admin, ask the person at your facility who set up the account.