If something is not working, you have a question, or you have an idea to share, use the chat bubble in the bottom-right corner of any page in Truck Checks. Chat is how you reach the Unified Solutions support team, and it is the place to report any problem.
Starting a chat
- Click the chat bubble in the bottom-right corner of the screen.
- Type your question or describe the problem in your own words.
- Send the message. Simple questions are usually answered right away. Anything that needs a person goes to the support team, and the reply shows up in the same conversation.
Reporting a problem
A clear description helps the team find and fix the issue faster. Include:
- What you were doing when the problem happened.
- What you expected to happen, and what actually happened.
- The page you were on, the vehicle, and the checklist item involved.
- Whether it happens every time or only happened once.
Feature requests and improvements
Ideas go through the same chat. Describe what you are trying to do and where Truck Checks slows you down, and your request is passed to the team that builds it.
The old Help and Support panel with the Submit Bug/Issue form has been removed. Use the chat for anything you would have filed there, including bug reports, feature requests, and improvement suggestions.