If you find something that is not working right, have an idea for a new feature, or want to suggest an improvement, you can submit feedback directly from Crew Scheduling.
Getting there
Click the circular blue help icon in the lower-right corner of any page. The Help and Support panel opens from the right. Switch to the Submit Bug/Issue tab.
Submitting feedback
- Click the create action at the top of the feedback table.
- Pick a Feedback Type: Bug/Issue, Feature Request, or Improvement.
- Enter a Title.
- Enter a Description. Be specific -- include what you were doing, what you expected to happen, and what actually happened.
- Submit.
Your open submissions appear in the table below with their current status (Pending, In Progress, Completed, or Rejected). Click the eye icon to open a submission.
Types of feedback
- Bug/Issue -- something is broken or not working the way it should.
- Feature Request -- something you wish the app could do that it cannot do today.
- Improvement -- something that works but could work better.
Tips for writing useful bug reports
- Mention which page you were on when the problem happened.
- Describe the steps you took right before the issue appeared.
- Note whether the problem happens every time or only sometimes.
- Include details like the date, time, and your browser if you can.
Live chat
The same Help and Support modal has an Open Chat button at the bottom to start a live conversation with support.