The Times section is where you record every timestamp for the call. Times drive every operational metric in EMS — response time, on-scene time, transport time, total call time. Getting them right matters.
The standard times
- PSAP Call — when 911 was called.
- Dispatch Notified — when the call was sent to dispatch.
- Unit Notified — when your unit was alerted.
- Unit En Route — when you started toward the scene.
- Arrived on Scene — when you arrived at the address.
- Arrived at Patient — when you actually reached the patient (different from on scene in big buildings).
- Left Scene — when you started transport.
- Arrived at Destination — when you arrived at the hospital.
- Patient Transferred — when you handed the patient over.
- Back in Service — when you cleared and were available again.
How to enter a time
Each time has a button you can tap to record the current time the moment that thing happens. Tap it the moment the event happens — that gives you the most accurate time.
If you forget and need to fill one in later, tap the button anyway and then edit the time by hand.
Why "Arrived at Patient" matters
"Arrived on Scene" is when your truck stopped at the address. "Arrived at Patient" is when you actually got eyes on the patient. In a high-rise, those two times can be ten minutes apart. Your state quality reviewers look at the difference because it shows how long it took to actually reach the patient, not just the address.
An example
You get dispatched to a 12th-floor apartment for a fall. You tap Unit Notified. You jump in the truck and tap En Route. You arrive at the building, park, and tap Arrived on Scene. You grab the cot and the bag, ride the elevator to 12, walk to the apartment, and find the patient. You tap Arrived at Patient. The two times are eight minutes apart. Later, when your supervisor is reviewing response times, that eight-minute gap explains why a "five minute response" felt like fifteen.