The Delays section is where you record anything that slowed your call down. Delay reporting feeds into operational reviews and protects your agency when response times look long.
How to add a delay
- In the Delays section, click Add Delay.
- Pick the kind of delay — dispatch, response, scene, transport, or turnaround.
- Pick the reason — traffic, weather, road construction, distance, vehicle problem, scene safety, and so on.
- Save.
An example
You respond to a fall in a rural area, 18 miles from your station. The patient is stable but the response time looks long because of the distance. In the Delays section you add a Response Delay with the reason Distance. When the monthly response time report comes out, this PCR is flagged as having a documented delay reason instead of being counted as a slow response.
Tip: Document delays even when the call goes well. The data is useful for staffing, posting, and showing your community why a 12-minute response time happened.