The Patient Info section is the basic identity of the patient — who they are and how to reach them.
What to fill in
- Last name and first name.
- Date of birth.
- Gender.
- Race and ethnicity (multi-select per NEMSIS).
- Home address — uses the same address lookup as the scene address.
- Phone number.
- Social Security Number — only if your billing process needs it.
Looking up a patient you have seen before
If your agency has cared for this patient on a previous call, start typing their last name. CloudPCR will offer matches from your patient list. Pick the right one and the contact details, demographics, and home address will fill in. You will save several minutes of typing on a frequent flyer.
Important: Always verify the information is still correct. People move, change phone numbers, and have birthday corrections. Look at the screen, look at the patient, and confirm.
If the patient cannot tell you their information
For patients who are unconscious, intoxicated, or refusing to give info, use the Refused or Unknown options on each field. NEMSIS allows them and CloudPCR will not block submission for them. Your state cares more about an honest "unknown" than a fake placeholder.
An example
You respond to a chest pain at a nursing home. The patient is a regular — your service has transported them three times in the past year. You type "Wilson" in the last name field. CloudPCR shows you three Wilsons. You pick Robert Wilson with the matching date of birth. The address, phone number, demographics, and primary care doctor all fill in. You save five minutes of typing and you know everything is spelled the way it was last time.