The most common case where you cannot just confirm a request is that the time window the facility asked for is already full, but you can do the transport at a slightly different time. Instead of declining, click Counter-offer on the request card.

The counter-offer form

A small form opens where you propose a different time:

  • Date — the date you can run the transport.
  • Earliest pickup and Latest pickup — the new pickup window you can fit the transport into. Enter times in 24-hour format (for example, 13:30 for 1:30 PM).
  • Note to facility — a short note explaining the change. Something like, the slot you asked for is full, but I have a truck open thirty minutes earlier or two hours later, would either of those work?

Click Send counter-offer.

What happens after you send it

  1. The request moves into your Counter-Offered tab.
  2. The facility is notified of your proposed time in their transport portal.

How the facility responds

  • If they accept, the request flips to confirmed and the workflow picks back up the same as a normal confirm — pre-populated incident, ready for unit assignment.
  • If they counter back with a different proposal of their own, the request comes back into your inbox and the conversation continues until one of you accepts.

This is the way to keep transports moving without saying no, and without picking up the phone.