Provider Quality is a category of eleven reports, each focused on a single clinical or behavioral pattern at the provider level. Every report groups by Crew Member Completing this Report (the documenting provider) and surfaces counts and percentages.
The eleven reports
- Non-Transport Totals — PCRs where the patient was contacted but not transported. Useful for spotting unusually high refusal/release rates.
- Downgraded Incidents — calls dispatched as Critical or Emergent but assessed as Lower Acuity at first contact. Possible inappropriate downgrades.
- Cardiac Arrests Reported as DOAs — dispatched cardiac arrests where the provider pronounced in the field with no resuscitation attempted.
- Cardiac Arrests Worked / Not Transported — confirmed cardiac arrests where resuscitation was attempted but the patient was not transported (termination of resuscitation in the field).
- Critical Patients Without Procedures — PCRs where initial acuity was Critical or Emergent but no procedures were documented. Possible documentation gap.
- Critical Patients Without Medications — same idea, for medications.
- Failed Procedure Log — per-provider count of procedures with Procedure Successful = No.
- Controlled Substance Usage Log — every controlled-substance medication administration by provider. Compliance audit trail.
- Narcan Without Transport — patients who received Naloxone but were not transported.
- Fall Victims — Transported / Not Transported — lift-assist resource utilization.
- Cardiac Arrest + Drug Overdose Variants — presumed-overdose cardiac arrests broken down by treatment + transport outcome.
How to use these reports
Provider Quality reports are conversation starters, not verdicts. A provider showing up high on the Non-Transport Totals report is not necessarily doing anything wrong — they may work the busiest shift, run the highest call volume, or get assigned the patients most likely to refuse care. The reports surface patterns; you and your medical director decide what they mean.
The data behind them
Each report is built on NEMSIS value sets — the canonical lists of codes for things like "Resuscitation Attempted," "Transported by EMS," and "Critical Acuity." This means the reports work consistently across agencies and migrate cleanly when NEMSIS adds new codes.