Unified University pages do not have a chat bubble of their own. To ask a question or report a problem with your training, open the dashboard where you sign in, or any Unified Solutions app, and click the chat bubble in the bottom-right corner of the screen.
Starting a chat
- Click the chat bubble in the bottom-right corner of the screen.
- Type your question or describe the problem in your own words.
- Send the message. Simple questions are usually answered right away. Anything that needs a person goes to the support team, and the reply shows up in the same conversation.
Reporting a problem
A clear description helps the team find and fix the issue faster. Include:
- What you were doing when the problem happened.
- What you expected to happen, and what actually happened.
- The course or video you were watching and where it stopped working.
- Whether it happens every time or only happened once.
Feature requests and improvements
Ideas go through the same chat. If there is a topic you want covered or a video that needs updating, tell us there.