The Request Queue

The Request Queue is the top section of the Service Tracker. Every service request submitted from the dashboard lands here.

What the table shows

Each row is one request, with the vehicle, the summary, the priority, the requester, and the status. Use the Status and Priority filters above the table to narrow the list.

Row actions

Each row has an Actions dropdown:

• View — opens the Service Request Details modal with every field the requester submitted.
• Schedule Service — opens the Create Service Appointment modal (only shown when the request has a vehicle assigned). See Scheduling service.
• Update Status — opens a small form with Status and Maintenance Notes. Use this to move a request through its lifecycle without scheduling an appointment.

When to schedule vs update status

Schedule an appointment when you know when the service is going to happen and want it on the calendar. Update status when you want to move the request forward (acknowledged, in review, declined) without tying it to a specific calendar event.