Any authenticated user can submit a service request for a vehicle — a broken light bar, a steering wheel pulling to one side, a warning light on the dashboard, or a scheduled maintenance need.
How to submit a request
- On the Fleet Management dashboard, click Request Service in the My Service Requests panel.
- The Request Vehicle Service modal opens. Fill in the fields below.
- Click Submit.
The fields
- Vehicle (required) — pick the vehicle from your agency's fleet.
- Summary (required, up to 160 characters) — a short description of the issue. Think of it as the subject line on an email: what is wrong, in a sentence.
- Priority (required, defaults to Medium) — Low, Medium, High, or Critical. Pick what matches how urgent this is.
- Preferred Service Time (optional) — if you have a date or time that works best, set it. Leave blank if any time is fine.
- Additional Details (optional) — anything your fleet team needs to know beyond the summary. Be specific — when does the noise happen, which dashboard light, what the smell is like.
What happens next
The request lands in the Service Tracker Request Queue for the admin team. They review it, schedule the service, and the request moves through statuses you can see on the dashboard panel — Pending, Acknowledged, Scheduled, In Progress, Completed, or Declined.
From the Unified dashboard
You can also start a service request without opening Fleet Management directly. On the Unified Solutions dashboard, click the + button and pick New Service Request. That deep-links you into the Fleet Management service request form with the modal already open.