If a reviewer flags one of your PCRs, you will see it on your dashboard or as a notification. The flag tells you which PCR needs your attention and what the reviewer wants you to look at.

Open the flag

  1. Click the notification or open the PCR from My PCRs.
  2. Click the option to view the flag.
  3. Read the reviewer's note.

How to respond

You have two choices:

  1. Fix what the reviewer asked about. Your supervisor will need to move the PCR back to In Progress so you can edit it. Make the change, write a quick reply explaining what you fixed, and the reviewer will reopen it.
  2. Reply explaining why the PCR is correct as it stands. Sometimes reviewers ask for changes that the provider can defend. Write a reply explaining your reasoning. The reviewer will see your response and either approve the PCR or escalate it to a supervisor.

An example

You get a flag on a refusal PCR. The reviewer says, "Please document a more thorough capacity assessment in the narrative." You reread your narrative and decide the reviewer is right — you mentioned the patient was alert but did not document orientation, ability to make decisions, or your explanation of the risks. You ask your supervisor to reopen the PCR. You add a paragraph to the narrative covering all three. You resubmit. The reviewer reopens it and approves it. The whole exchange took ten minutes and the PCR is now stronger.