What the PCR statuses mean

Every PCR has a status that tells you where it is in the workflow. There are three statuses for the report itself, plus separate statuses for billing and quality review.

The main statuses

In Progress

The PCR is still being filled out. Anyone with permission can edit any field. The PCR is not yet visible to quality review or billing. This is the state every PCR starts in.

Submitted

You have finished the PCR and submitted it. You can no longer edit it from the form. The PCR is now visible to quality review, and if your agency uses billing, it is now visible to billing too. Your agency's workflow decides what happens next.

Approved

A reviewer or supervisor has approved the PCR. This is the final state.

Billing statuses

If your agency uses CloudPCR for billing handoff, the PCR also has a billing status:

• Ready for Billing — the PCR has been submitted and is waiting to be picked up by your billing team.
• Billing Review — your billing team is working on it.
• Returned from Billing — the billing team has sent it back to you, usually because something is missing or wrong.
• Non-Billable — the call is not billable. For example, a treat-and-release with no transport.

Quality review statuses

If a PCR has been routed to a reviewer, it also has a quality review status:

• Pending Review — waiting for a reviewer to pick it up.
• In Review — a reviewer is working on it.
• Needs Changes — the reviewer wants you to fix something. You will see a flag on the PCR.
• Approved — the reviewer has signed off.

Why three statuses

Splitting the report status, the billing status, and the quality status lets each team track their work without stepping on each other. The medic only cares about the main status. Billing only cares about the billing status. The QA officer only cares about the QA status. Everyone uses the same PCR list, just filtered to what matters to them.