Every PCR has a status that tells you where it is in the workflow. There are five possible statuses for the report itself, plus separate statuses for billing and quality review.

The All PCRs page showing PCR status badges — In Progress, Submitted, Approved, with separate billing and QA status columns.

The main statuses

In Progress

The PCR is still being filled out. Anyone with permission can edit any field. This is the state every PCR starts in.

Submitted

You have finished the PCR and submitted it. You can no longer edit it from the form. The PCR is now visible to quality review, and if your agency uses billing, it is now visible to billing too.

Approved

A supervisor or administrator has approved the PCR.

Approved, Non Billable

The PCR has been approved but the call is not billable — for example, a cancellation or a refusal of transport.

Admin Unlocked

An administrator has unlocked a previously submitted PCR so it can be edited again. Once the edits are done the PCR needs to be submitted a second time.

Billing statuses

If your agency uses CloudPCR for billing handoff, the PCR also has a billing status:

  • Ready for Billing — the PCR has been submitted and is waiting to be picked up by your billing team.
  • Billing Review — your billing team is working on it.
  • Returned from Billing — the billing team has sent it back to you, usually because something is missing or wrong.
  • Non-Billable — the call is not billable. For example, a treat-and-release with no transport.

Quality review statuses

If a PCR has been routed to a reviewer, it also has a quality review status:

  • Pending Review — waiting for a reviewer to pick it up.
  • In Review — a reviewer is working on it.
  • Needs Changes — the reviewer wants you to fix something. You will see a flag on the PCR.
  • Approved — the reviewer has signed off.

Why three sets of statuses

Splitting the report status, the billing status, and the quality status lets each team track their work without stepping on each other. The medic only cares about the main status. Billing only cares about the billing status. The QA officer only cares about the QA status. Everyone uses the same PCR list, just filtered to what matters to them.