The Call Type section lets you label the call up front. The call type matters because your agency may have set up rules that show or hide PCR fields based on it.
How to pick a call type
- On the Incident tab, find the Call Type section at the top.
- Pick the call type that best matches the call you are on.
Common call types
- 911 Emergency — your standard scene call.
- Interfacility Transfer — moving a patient from one healthcare facility to another.
- Mutual Aid — your unit is helping another agency.
- Standby — your unit is at an event but no one is being treated.
Why the call type matters
Your agency administrator can set up "call type rules" in Settings → Form Configuration that change which fields are required for each call type. For example, an interfacility transfer needs the originating facility, the receiving facility, and the reason for transfer — fields that a 911 call does not need. Picking the right call type up front means you only see the fields you actually need to fill in.
An example
You start a PCR for what looks like a standard 911 call. You pick 911 Emergency as the call type. You notice the Patient tab is asking for the patient's primary care doctor, which your agency requires for 911 calls but not for transfers. You fill it in. Later in the day, you do a hospital-to-hospital transfer. You start a new PCR and pick Interfacility Transfer. Now the Patient tab no longer asks for the primary care doctor (your agency rule says it is not required for transfers), but the Outcome tab asks for the originating facility, which is required.