The My Certifications page is where you keep your professional credentials up to date. You upload proof of each certification, and an administrator reviews and approves it.
Submitting a new certification
- Open My Certifications from the tabs at the top of the dashboard.
- Click Add Certification.
- Pick the certification from the list your agency maintains. If the exact one is not listed, use the option to add a new certification.
- Fill in the credential or license number, the issue date, and the expiration date.
- Upload an image of the front of the card. Upload a back image too if there is information on both sides.
- Add any notes for the reviewer.
- Submit the form.
Your submission will appear with a status of Pending until an administrator reviews it.
Understanding statuses
- Pending — submitted but not yet reviewed.
- Approved — an administrator confirmed it is valid.
- Declined — an administrator could not verify it. Check the notes for the reason, fix the problem, and resubmit.
- Expired — the expiration date has passed. You need to renew.
Renewing a certification
Open the row action menu on an approved certification and choose Replace / Renew. The form opens pre-filled; update the dates and upload fresh images. The old entry stays on file for your records, and the new one goes through the review process.
Tips for a smooth submission
- Use a clear, well-lit photo or scan. Blurry images slow down the review.
- Double-check the expiration date before you save. A typo can trigger a false expiration alert.
- Submit renewals at least 30 days before the old one expires so there is time for review.
Example
Maria is a paramedic whose ACLS card expires on June 15. In mid-May, she receives an alert that it is expiring soon. She takes her recertification class on May 20, photographs her new card, and submits it the same day. Her administrator approves it two days later, and her record is current again.