Accident investigations change over time — a report is filed, the status moves to Under Review, an insurance claim is opened, repairs are scheduled, and eventually everything is closed out. The Update Investigation row action is where you record those changes.

Open the investigation

  1. On the Accident Management page, find the report.
  2. Open the Actions dropdown and click Update Investigation.
  3. The Update Investigation modal opens.

Status & Investigation fields

  • Status (required) — Reported, Under Review, Repairs Scheduled, Closed, or Total Loss.
  • Vehicle total loss — toggle on if the vehicle is written off.
  • Investigation Summary — a factual write-up of what the investigation found.
  • Internal Notes — notes for your team that do not belong in the investigation summary.

Insurance & Costs fields

  • Insurance Claim # — the claim number from your carrier.
  • Insurance Status — Pending, Filed, In Review, Approved, Denied, or Paid.
  • Estimated Damage (USD) — first estimate of the damage.
  • Total Repair Cost (USD) — final repair total once you have it.
  • Insurance Paid (USD) — how much the carrier actually paid out.
  • Insurance Notes — notes on the claim process.

Service Follow-up

Repair / Follow-up Notes — a running log of repair scheduling, delays, and completion.

Save

Click Submit to save. The changes show up on the row immediately.